Chapelhouse - Sales Executive
- How did you get into the automotive industry? I started working with Chapelhouse in January. Before I was working in a bar in Manchester, which sounds fun, but I wanted to change the environment. I wanted to get out of it and do something a bit more rewarding, build more of a career. One of my friends worked here and he recommended Chapelhouse because they were taking on trainees. So, I thought, you know what? I’ll do it!
I had never worked in sales before. I was a bit nervous about it, but I thought I’d give it a go. So, I came, I did some training and I loved it! It’s been much better than I expected, and I haven’t looked back!
- Can you describe your role? I am in a Suzuki franchise. We look after the showroom to make sure it is always in order. We check all the cars that come in to ensure that they are in good condition. We go through the same process with every customer that comes into the showroom. You learn how to do this during your training.
We qualify our customers to make sure we can find the right car for them. Every day we contact minimum 22 people to see how they are getting on with the car they bought or if their finance agreement is coming to an end as well as to review their accounts to make sure their car is still suitable.
It’s mainly keeping in touch with our customers, being there for them and help them find the car that suits their lifestyle rather than pushing new cars onto them.
- What is the part you enjoy the most? I have always loved customer service and been customer-focused; I love customers’ feedback. It’s been rewarding when they have told me that I have made the car buying process easy for them and they felt relaxed around me. I enjoy going through the process with them and explain that we are regulated and there are things that we can and cannot do. I like to deal with them with honesty and transparency, and it’s nice to see people physically relaxed around you when they realise you just want to help them. When people are comfortable talking to you, they are more likely to engage with you.
- What support have you received from Chapelhouse? I had no experience in the motor trade, I had customer service experience but in sales, it’s a completely different process. We go on training courses in-house where you go through the sales process. You learn what they expect you to do with the company’s systems and how to use them.
Recently, I have expressed interest in some sort of mentorship to become a sales manager and the company said they will help me do it. There are a lot of people in the business that can give you the help and assistance you need.
- What do you see as your biggest achievement and your next goal? Well, I never thought I would be able to sell cars! I am hitting targets, so this is already an achievement for me. Soon we will have new starters with Chapelhouse Suzuki and I really want to be able to help them. It is true that sales can be a competitive sector, but I want the company I work for to be a success and I enjoy sharing with the new starters what I know.
My next goal is to become a sales manager. If you know the job you do, the industry you are in and the company you work for, and if you do have an actual desire to do well in your area, then you will be able to do it. I really believe anything you put your mind to, you can do it.
- Do you have any recommendation for young people thinking about starting a career in the automotive industry? I would suggest to anyone to at least give it a try. Especially, if you are not sure about what you want to do. It’s a really good industry to start a career. Plus, at the end of the day, in my sector, you are in charge of what you earn. The company gives us a basic salary and there isn’t any pressure on you to meet targets. You get different types of objectives in all industries, performance reviews for example, but you get a lot of support here. Overall, you feel good when you meet your targets. It gives you a push with clear, achievable goals.
The start of this career has helped me a lot also in my personal life, it has given me a path to follow.